Widerrufsrecht
Returns & Refunds Policy
We stand behind the quality of Matchy Case. Our policy lasts 14 days from the date your item is delivered. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or replacement.
Defective or Damaged Items (if applicable) To save you the hassle and cost of return shipping, we do not require you to physically return defective items. We only replace or refund items if they are strictly defective, malfunctioning (e.g., NFC or E-ink issues), or damaged upon arrival. We do not accept refunds for "change of mind", buyer's remorse, or damages caused by customer mishandling.
How to claim a Replacement or Refund: Please do not send your purchase back to the manufacturer. To start a claim, contact us immediately at support@matchycase.com with:
Your order number.
A clear video or photo showing the defect/damage.
Once your proof is received and inspected, we will notify you of the approval or rejection of your claim. If approved, we will gladly ship a free replacement case to you, or a refund will automatically be applied to your original method of payment within 5-10 business days.
Order Cancellations Orders can only be canceled within 12 hours of placement, before they are processed and shipped by our warehouse. Once an order has been shipped, it cannot be canceled.
You can always contact us for any order questions at support@matchycase.com.